ABOUT ME

Hi, I'm Charlie Mansell!

I'm an experienced professional with a strong passion for problem solving, systems engineering, and automation. With a background in translating business problems into robust IT solutions, I bring expertise in Cloud & System Engineering, cloud integration and deployment, and corporate technologies like Active Directory. As a natural communicator and mentor, I excel in managing stakeholders and providing guidance to junior team members. I'm eager to contribute to a growing business, and my broad knowledge of ICT technologies combined with enterprise-level experience makes me a strong fit for your team.

I built this page as part of the Cloud Resume Challenge, using Azure Cloud.

Read my blog post, about the challenge.

You are one of people to visit this site.

Certifications

Microsoft 365 Certified: Administrator Expert (MS-102)

June 2025

Credential ID: 4F3FC2725B3B8214

Verify Here

Microsoft Certified: Identity & Access Administrator Associate (SC-300)

Feburary 2025

Credential ID: F69A12E5B320A8C5

Verify Here

Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900)

November 2024

Credential ID: 588118271DFC70EC

Verify Here

Microsoft Certified: Azure Fundamentals (AZ-900)

August 2024

Credential ID: 774499E0AA15FE60

Verify Here

Microsoft 365 Certfied: Fundamentals (MS-900)

August 2024

Credential ID: F35C8BABECC8BC8C

Verify Here

Work

Queensland Government Customer and Digital Group

Senior Operations Officer • June 2024 - Present

  • Demonstrated a strong ability to navigate rigid change processes to help the business understand the financial and ICT value in modernizing our technology stack through various types of project based implementations
  • Collaborated with cross-functional business partners & vendors to design and implement an Azure Landing Zone, and to migrate on-premise infrastructure to Azure. The planned optimized architecture will reduce three-year total cost of ownership (TCO) by $3.5 million through efficient resource management and best-practice deployment strategies
  • Demonstrated a strong ability to quickly build positive relationships with various stakeholders across the entire business, and understand which aspects of the business need to be leveraged to instill change
  • Acted as the one of the most senior escalation points, and resolved critical incident events, in a timely manner to ensure business continuity, across cross-functional teams
  • Automated various daily administration tasks to reduce and lower the administrative overhead of the entire team
  • Through the use of PowerShell, I was able to automate a critical business process that ensured we could respond to the changing requirements, with increased efficiency and accuracy

    • CMDevelop

    Consultant• June 2024 - Present

  • At CMDevelop, we help businesses maximize their Microsoft 365 and Identity & Access Management (IAM) strategies through expert design, automation, and standardization.

    Our services go beyond IAM—we work with organizations to design M365 project offerings, standardize deployments, and implement Infrastructure as Code (IaC) principles to automate and streamline operations. Whether it's securing access, optimizing workflows, or automating complex deployments, we deliver solutions that enhance efficiency, security, and scalability.

    • Strategic Group

    Technical Account Manager • July 2023 - June 2024

  • Served as a dedicated Technical Account Manager for a large portfolio of clients, ranging from 50-300 seats. This involves working with stakeholders directly to transform their business goals into sound operational IT outcomes.
  • Strong ability to quickly build positive relationships with various stakeholders.
  • Advised, sold, lead and implemented various types of projects, ensuring correct planning to meet the clients needs, costs and expectations. These include; Hosted Exchange to M365 / Exchange Online Migrations, Cybersecurity Audits, On-Premise to VMWare Private Cloud Migrations, Windows Server Environment Upgrade (2003-2022), M365 / Public Cloud Migration & more.
  • Served as a Subject-Matter Expert for M365 and Azure Cloud services across the company, providing analysis and advice to both internal colleagues and our clients stakeholders to provide secure and robust M365 Services, using the full feature set.
  • Acted as the most Senior escalation point for my client base, and resolved critical incident events, in a timely manner to ensure business continuity.
  • Regular after hours work to ensure that client systems are secure, including Windows Server OS Patching, Application Patching, SQL Upgrades, Network Firmware Installations & more, to minimize business interruptions.
  • Awarded Strategic Group Value Champion year on year for embodying company values such as; Teamwork, Reliability, Passion, Integrity and Care

    • Strategic Group

    IT Support Engineer • March 2022 - July 2023

  • Provided exceptional IT support for thousands of users, across our 350+ clients, ensuring minimal downtime for the business. These requests ranged from support levels of 1-3+, across multi cloud & on-premise environments.
  • Consistently exceeding KPI's
  • Coached other members of the service desk, to organically produce growth, reach our overall team targets and ensure SLAs were met. This helped bring a better culture to the entire Service Desk Team.
  • Resolved and reacted promptly to outage incidents, zero-day vulnerabilities and supplied incident reports to clients / stakeholders if necessary.
  • Created and maintained technical documentation as required.
  • Participated in 24×7 call roster for emergency requests.

    • Want to see my full resume?

    Feel free to reach out to me here

    Blog Posts

    The Cloud Resume Challenge - Azure

    Published - June 2025



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